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USER SERVICES MANAGER

Non-classified                   Full-Time with benefits      
Campus:  Logan   Responsibilities:  Responsible for leading the technical support team to provide excellent customer service and resolve technical issues.  Manage a team of technicians who troubleshoot and resolve IT issues along with configuration and installation of various technology related hardware and software.  Ensure customer service is timely and accurate on a daily basis and responsible for helpdesk functions and ticketing system management.  Establish best practices and work with Network Manager to ensure systems and processes are maintained effectively.  Read, prepare and comprehend documentation and technical information on hardware, software, and processes.  Contributes to departmental productivity by communicating ideas, needs and issues with the CIO and Network Manager.  Interfaces with technology users, employing a high degree of tact and diplomacy to promote a positive image of the department.  Work with college constituents and vendors to configure, provide quotes, and maintain inventory on purchased technology related items.  Maintains competency and enhances professional growth and development through training, continuing education and conferences.  Performs other duties and responsibilities as assigned by the Chief Information Officer.  Requirements:  Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent combination of education and experience.  Extensive knowledge of computer and network hardware, software and operating systems.  Customer-service oriented with a problem-solving attitude.  Team management skills along with excellent written and verbal communication skills.  Must have excellent problem solving skills and ability to establish and maintain effective working relationships and to work as a team member.  Application review begins Thursday, August 31, 2017.