Skip to main content

Submit a Help Desk Ticket

Southern Helpdesk

Live Technical Support

Note: Live Support CANNOT be used to reset passwords

 

Self-Service Portal

Southern Employees: To check the status of your service tickets, login with your Southern email address (first.last@southernwv.edu) and email password. Click HERE to download "How to use the Self-Service Portal" documentation.
Email Address:
Password:

Live Phone Support

 

Dial HELP (4357) from an on-campus phone or 1-866-614-5019 from off-campus 24 hours / 7 days a week

 

NOTE: For Password Resets, please call the Southern Helpdesk for immediate assistance.

 

Complete the following form to make a technical support request or to report an incident and a ticket will be created for you. Do NOT submit this form for a password reset. The helpdesk technician must be able to verify your identity which can ONLY occur on the telephone.